{"id":23818,"date":"2026-07-20T18:54:00","date_gmt":"2026-07-20T18:54:00","guid":{"rendered":"https:\/\/salesgroup.ai\/?p=23818"},"modified":"2026-07-21T06:56:26","modified_gmt":"2026-07-21T06:56:26","slug":"comment-rediger-une-lettre-dexcuses-aux-clients","status":"publish","type":"post","link":"https:\/\/salesgroup.ai\/fr\/how-to-write-an-apology-letter-to-customers\/","title":{"rendered":"Comment r\u00e9diger une lettre d'excuses aux clients : exemples et bonnes pratiques"},"content":{"rendered":"\n

In business, mistakes happen, and how you address them can make a significant difference in maintaining customer trust and loyalty. Writing a sincere, effective apology letter demonstrates accountability and a genuine commitment to customer satisfaction.<\/p>\n\n\n\n

This guide will walk you through the essential elements of a great apology letter, common scenarios<\/a> where you might need one and provide you with templates to use for various situations.<\/p>\n\n\n\n

Let’s dive in.<\/p>\n\n\n\n

Why Apologizing to Customers Matters<\/h2>\n\n\n\n

An apology isn\u2019t just about saying \u201csorry\u201d; it\u2019s an opportunity to rebuild and strengthen customer relationships. When customers receive an empathetic, transparent apology, they feel valued and respected. Effective apology letters can:<\/p>\n\n\n\n

1. Repair Trust<\/strong>: A sincere apology shows accountability, making customers more likely to forgive mistakes.<\/p>\n\n\n\n

2. Boost Loyalty<\/strong>: Handling issues well can transform disappointed customers into loyal advocates.<\/p>\n\n\n\n

3. Prevent Escalation<\/strong>: Timely apologies may prevent further complaints, public criticism, or customer churn.<\/p>\n\n\n\n

4. Encourage Feedback<\/strong>: Openly addressing issues creates an environment where customers feel comfortable sharing their experiences, which helps improve your products or services.<\/p>\n\n\n\n

    <\/ol>\n\n\n\n

    Key Elements of an Effective Apology Letter<\/h2>\n\n\n\n

    A well-crafted apology letter includes specific elements to convey sincerity and ensure clarity. Here\u2019s a breakdown of what makes an apology letter effective:<\/p>\n\n\n\n

    1. Acknowledge the Issue<\/strong>: Address the specific issue or complaint the customer raised<\/a>. Clearly state what went wrong to show the customer you\u2019ve understood their concern.<\/p>\n\n\n\n

    2. Express Empathy and Regret<\/strong>: Use empathetic language to acknowledge how the issue may have impacted the customer. Words like \u201cwe apologize for any inconvenience\u201d show understanding but should be specific to the situation.<\/p>\n\n\n\n

    3. Take Responsibility<\/strong>: Accept responsibility for the issue without placing blame. Customers appreciate honesty and accountability, which helps repair trust.<\/p>\n\n\n\n

    4. Provide a Solution or Explanation<\/strong>: Describe what actions you\u2019re taking to resolve the issue or prevent it from happening again. This step reassures customers that their experience matters to you.<\/p>\n\n\n\n

    5. Offer a Next Step<\/strong>: Depending on the severity of the issue, this could be a replacement, a discount, or a personal follow-up. Include this as part of your commitment to service recovery.<\/p>\n\n\n\n

    6. End on a Positive Note<\/strong>: Thank the customer for their feedback<\/a> and encourage them to reach out if they have further questions or concerns.<\/p>\n\n\n\n

      <\/ol>\n\n\n\n

      Related: <\/strong>10 Actionable Ways to Improve Customer Experience<\/a><\/p>\n\n\n\n

      Common Scenarios for Apology Letters<\/h2>\n\n\n\n

      Here are a few common customer service situations where an apology letter might be necessary:<\/p>\n\n\n\n

      1. Product Issues<\/strong>: If a product is defective, damaged, or otherwise not meeting expectations, an apology letter can help manage customer dissatisfaction.<\/p>\n\n\n\n

      2. Delays<\/strong>: When orders or services are delayed, it\u2019s crucial to communicate the reasons clearly and apologize for the inconvenience.<\/p>\n\n\n\n

      3. Service Complaints<\/strong>: Sometimes, service doesn\u2019t meet a customer\u2019s expectations. An apology letter can turn a negative experience into a positive one.<\/p>\n\n\n\n

        <\/ol>\n\n\n\n

        Apology Letter Templates for Different Situations<\/h2>\n\n\n\n

        Below are customizable templates for common customer service situations.<\/p>\n\n\n\n

        1. Personal Apology Letter<\/h3>\n\n\n\n

        A personal apology letter is appropriate when a direct interaction with a customer has led to dissatisfaction. It shows that you\u2019re addressing their concern personally, which can help restore trust and loyalty.<\/p>\n\n\n\n

        Template:<\/strong><\/p>\n\n\n\n

        Subject Line:<\/em> I\u2019m Personally Apologizing for Your Experience,<\/p>\n\n\n

        \n
        \"Personal<\/figure>\n<\/div>\n\n\n

        2. Mass Apology Letter<\/h3>\n\n\n\n

        When an issue has affected multiple customers, such as a system outage, a mass apology letter is appropriate. This allows you to communicate with a broad audience while still addressing their concerns.<\/p>\n\n\n\n

        Template:<\/strong><\/p>\n\n\n\n

        Subject Line:<\/em> Apology for Recent Service Disruption<\/p>\n\n\n

        \n
        \"Mass<\/figure>\n<\/div>\n\n\n

        3. Apology Letter for Angry or Dissatisfied Customer<\/h3>\n\n\n\n

        Addressing an angry or dissatisfied customer requires a careful balance of empathy and solutions to resolve their frustration and win back their trust.<\/p>\n\n\n\n

        Template:<\/strong><\/p>\n\n\n\n

        Subject Line:<\/em> We\u2019re Committed to Making Things Right, [Customer\u2019s Name]<\/p>\n\n\n

        \n
        \"Apology<\/figure>\n<\/div>\n\n\n

        4. Apology Letter for Poor Customer Service<\/h3>\n\n\n\n

        If a customer has had an unpleasant experience with your service, an apology letter addressing poor customer service is essential. It demonstrates accountability and a commitment to improve.<\/p>\n\n\n\n

        Template:<\/strong><\/p>\n\n\n\n

        Subject Line:<\/em> Apology for Your Experience with Our Service<\/p>\n\n\n\n

        \"Apology<\/figure>\n\n\n\n

        5. Apology Letter for Defective Products<\/h3>\n\n\n\n

        Product issues can impact customer satisfaction significantly. A tailored apology letter addressing the product defect can help reassure the customer of your dedication to quality.<\/p>\n\n\n\n

        Template:<\/strong><\/p>\n\n\n\n

        Subject Line:<\/em> Apology for the Defective [Product Name] You Received<\/p>\n\n\n\n

        \"Apology<\/figure>\n\n\n\n

        6. Apology Letter for Late or Delayed Delivery<\/h3>\n\n\n\n

        When a delivery is delayed, customers deserve to know why and when they can expect the product. A well-crafted apology letter here can help maintain customer satisfaction.<\/p>\n\n\n\n

        Template:<\/strong><\/p>\n\n\n\n

        Subject Line:<\/em> Apologies for the Delay in Your Order<\/p>\n\n\n

        \n
        \"Apology<\/figure>\n<\/div>\n\n\n

        7. Apology Letter for Communication Errors<\/h3>\n\n\n\n

        Miscommunication can lead to misunderstandings or incorrect expectations, and a sincere apology letter can clarify the situation.<\/p>\n\n\n\n

        Template:<\/strong><\/p>\n\n\n\n

        Subject Line:<\/em> Apology for Communication Error<\/p>\n\n\n

        \n
        \"Apology<\/figure>\n<\/div>\n\n\n

        8. Apology Letter for Out-of-Stock Items<\/h3>\n\n\n\n

        When a customer\u2019s order is delayed due to an item being out of stock, an apology letter with an alternative solution can help manage expectations.<\/p>\n\n\n\n

        Template:<\/strong><\/p>\n\n\n\n

        Subject Line:<\/em> Apology for Out-of-Stock Item<\/p>\n\n\n

        \n
        \"Apology<\/figure>\n<\/div>\n\n\n

        Dos and Don\u2019ts for Writing Apology Letters<\/h2>\n\n\n\n

        Dos<\/strong>:<\/h3>\n\n\n\n

        1. Personalize the Letter<\/strong>: Mention the customer\u2019s name and the specific issue to show your response is genuine.<\/p>\n\n\n\n

        2. Be Direct and Transparent<\/strong>: Clearly state the problem and the resolution to avoid any ambiguity.<\/p>\n\n\n\n

        3. Show Empathy<\/strong>: Use language that shows understanding of how the issue may have impacted the customer.<\/p>\n\n\n\n

        4. Provide a Clear Resolution<\/strong>: Make it easy for customers to know what they can expect.<\/p>\n\n\n\n

        Don\u2019ts<\/strong>:<\/h3>\n\n\n\n

        1. Don\u2019t Shift Blame<\/strong>: Even if the issue was caused by external factors, avoid blaming third parties.<\/p>\n\n\n\n

        2. Avoid Conditional Language<\/strong>: Words like \u201cif\u201d or \u201cmight\u201d can make the apology seem insincere.<\/p>\n\n\n\n

        3. Stay Away from Jargon<\/strong>: Keep the language simple to avoid confusion.<\/p>\n\n\n\n

        Related: <\/strong>How to create an ai chatbot<\/a><\/p>\n\n\n\n

        Conclusion<\/h2>\n\n\n\n

        In conclusion, crafting a thoughtful apology letter is essential for maintaining trust and loyalty with customers. Whether it\u2019s addressing delays, billing issues, or unmet expectations, taking responsibility and offering a genuine solution shows customers that their concerns are valued. <\/p>\n\n\n\n

        With platforms like Salesgroup.ai, businesses can enhance customer interactions and streamline responses for a more efficient, personalized approach to resolving issues. By combining the right tools with a sincere approach to apologies, businesses can turn challenges into opportunities to improve customer satisfaction and loyalty.<\/p>\n","protected":false},"excerpt":{"rendered":"

        In business, mistakes happen, and how you address them can make a significant difference in maintaining customer trust and loyalty. Writing a sincere, effective apology letter demonstrates accountability and a genuine commitment to customer satisfaction. This guide will walk you through the essential elements of a great apology letter, common scenarios where you might need […]<\/p>\n","protected":false},"author":7,"featured_media":23823,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[58],"tags":[],"class_list":["post-23818","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-service"],"jetpack_featured_media_url":"https:\/\/salesgroup.ai\/wp-content\/uploads\/2024\/11\/apology-letter.png","jetpack_sharing_enabled":true,"jetpack-related-posts":[{"id":24253,"url":"https:\/\/salesgroup.ai\/fr\/how-to-deal-with-angry-customers\/","url_meta":{"origin":23818,"position":0},"title":"Comment g\u00e9rer les clients m\u00e9contents","author":"Faith Adeoti","date":"novembre 25, 2024","format":false,"excerpt":"La gestion des clients m\u00e9contents est une comp\u00e9tence essentielle pour les entreprises, et sa ma\u00eetrise peut transformer des clients frustr\u00e9s en ambassadeurs fid\u00e8les de la marque. Chaque interaction avec un client insatisfait est une occasion de faire preuve d'empathie, de r\u00e9soudre les probl\u00e8mes et d'am\u00e9liorer la qualit\u00e9 de votre service. Ce guide d\u00e9taill\u00e9 vous aidera \u00e0 comprendre pourquoi les clients se f\u00e2chent\u2026","rel":"","context":"Dans "Chatbot"","block_context":{"text":"Chatbot","link":"https:\/\/salesgroup.ai\/fr\/category\/chatbot\/"},"img":{"alt_text":"how to deal with angry customers","src":"https:\/\/i0.wp.com\/salesgroup.ai\/wp-content\/uploads\/2024\/11\/how-to-deal-with-angry-customers-1.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/salesgroup.ai\/wp-content\/uploads\/2024\/11\/how-to-deal-with-angry-customers-1.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/salesgroup.ai\/wp-content\/uploads\/2024\/11\/how-to-deal-with-angry-customers-1.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/salesgroup.ai\/wp-content\/uploads\/2024\/11\/how-to-deal-with-angry-customers-1.png?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/salesgroup.ai\/wp-content\/uploads\/2024\/11\/how-to-deal-with-angry-customers-1.png?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":25165,"url":"https:\/\/salesgroup.ai\/fr\/customer-complaints\/","url_meta":{"origin":23818,"position":1},"title":"Comment r\u00e9soudre les r\u00e9clamations des clients en 5 \u00e9tapes simples (avec des mod\u00e8les)","author":"Victoria","date":"d\u00e9cembre 13, 2024","format":false,"excerpt":"Les r\u00e9clamations clients sont in\u00e9vitables dans toute entreprise et, bien qu'elles puissent para\u00eetre comme des obstacles, elles repr\u00e9sentent de pr\u00e9cieuses opportunit\u00e9s de croissance. Qu'un client soit perdu face \u00e0 un produit, \u00e0 une nouvelle interface utilisateur, \u00e0 des probl\u00e8mes avec une fonctionnalit\u00e9 r\u00e9cemment lanc\u00e9e ou qu'il exprime simplement son m\u00e9contentement\u2026","rel":"","context":"Dans "Customer Service"","block_context":{"text":"Customer Service","link":"https:\/\/salesgroup.ai\/fr\/category\/customer-service\/"},"img":{"alt_text":"customer complaints","src":"https:\/\/i0.wp.com\/salesgroup.ai\/wp-content\/uploads\/2024\/12\/customer-complaints.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/salesgroup.ai\/wp-content\/uploads\/2024\/12\/customer-complaints.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/salesgroup.ai\/wp-content\/uploads\/2024\/12\/customer-complaints.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/salesgroup.ai\/wp-content\/uploads\/2024\/12\/customer-complaints.png?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/salesgroup.ai\/wp-content\/uploads\/2024\/12\/customer-complaints.png?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":23343,"url":"https:\/\/salesgroup.ai\/fr\/customer-service-scenarios\/","url_meta":{"origin":23818,"position":2},"title":"10 sc\u00e9narios de service client avec des conseils et des exemples","author":"Victoria","date":"novembre 5, 2024","format":false,"excerpt":"Un service client exceptionnel peut faire la diff\u00e9rence entre un client fid\u00e8le et une vente perdue. Comprendre les situations courantes de service client et savoir les g\u00e9rer efficacement est crucial pour toute entreprise. Dans cet article, nous explorerons diff\u00e9rents sc\u00e9narios de service client et proposerons des strat\u00e9gies concr\u00e8tes pour am\u00e9liorer la satisfaction client et\u2026","rel":"","context":"Dans "Customer Service"","block_context":{"text":"Customer Service","link":"https:\/\/salesgroup.ai\/fr\/category\/customer-service\/"},"img":{"alt_text":"customer service scenarios","src":"https:\/\/i0.wp.com\/salesgroup.ai\/wp-content\/uploads\/2024\/11\/customer-success-scenarios.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/salesgroup.ai\/wp-content\/uploads\/2024\/11\/customer-success-scenarios.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/salesgroup.ai\/wp-content\/uploads\/2024\/11\/customer-success-scenarios.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/salesgroup.ai\/wp-content\/uploads\/2024\/11\/customer-success-scenarios.png?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/salesgroup.ai\/wp-content\/uploads\/2024\/11\/customer-success-scenarios.png?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":26135,"url":"https:\/\/salesgroup.ai\/fr\/customer-ratings-amp-reviews\/","url_meta":{"origin":23818,"position":3},"title":"\u00c9valuations et avis des clients : d\u00e9finitions, diff\u00e9rences et importance","author":"Victoria","date":"f\u00e9vrier 24, 2025","format":false,"excerpt":"Saviez-vous que 701\u00a0030 clients consultent les avis avant d'acheter aupr\u00e8s d'une entreprise\u00a0? Les notes et avis clients jouent un r\u00f4le crucial dans la r\u00e9putation d'une marque. Un avis \u00e9logieux de 5 \u00e9toiles ou une critique constructive offrent tous deux des informations pr\u00e9cieuses sur vos points forts et vos axes d'am\u00e9lioration. Dans cet article,\u2026","rel":"","context":"Dans "Brand Reputation"","block_context":{"text":"Brand Reputation","link":"https:\/\/salesgroup.ai\/fr\/category\/brand-reputation\/"},"img":{"alt_text":"customer ratings","src":"https:\/\/i0.wp.com\/salesgroup.ai\/wp-content\/uploads\/2025\/02\/customer-ratings-1200-x-673-px.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/salesgroup.ai\/wp-content\/uploads\/2025\/02\/customer-ratings-1200-x-673-px.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/salesgroup.ai\/wp-content\/uploads\/2025\/02\/customer-ratings-1200-x-673-px.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/salesgroup.ai\/wp-content\/uploads\/2025\/02\/customer-ratings-1200-x-673-px.png?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/salesgroup.ai\/wp-content\/uploads\/2025\/02\/customer-ratings-1200-x-673-px.png?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":27954,"url":"https:\/\/salesgroup.ai\/fr\/customer-service-email-templates-tips\/","url_meta":{"origin":23818,"position":4},"title":"10 meilleurs mod\u00e8les d'e-mails de service client + conseils","author":"Faith Adeoti","date":"ao\u00fbt 25, 2025","format":false,"excerpt":"Dans le monde exigeant du service client, l'efficacit\u00e9, la coh\u00e9rence et un ton professionnel sont indispensables. Pour atteindre ces objectifs, de nombreuses entreprises s'appuient sur un outil puissant, mais souvent sous-estim\u00e9\u00a0: les mod\u00e8les d'e-mails de service client. Il ne s'agit pas de simples r\u00e9ponses pr\u00e9\u00e9tablies, mais de brouillons d'e-mails soigneusement con\u00e7us et pr\u00e9-r\u00e9dig\u00e9s\u2026","rel":"","context":"Dans "Customer Service"","block_context":{"text":"Customer Service","link":"https:\/\/salesgroup.ai\/fr\/category\/customer-service\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/salesgroup.ai\/wp-content\/uploads\/2025\/08\/Customer-Service-Email-Templates.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/salesgroup.ai\/wp-content\/uploads\/2025\/08\/Customer-Service-Email-Templates.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/salesgroup.ai\/wp-content\/uploads\/2025\/08\/Customer-Service-Email-Templates.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/salesgroup.ai\/wp-content\/uploads\/2025\/08\/Customer-Service-Email-Templates.png?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/salesgroup.ai\/wp-content\/uploads\/2025\/08\/Customer-Service-Email-Templates.png?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":29132,"url":"https:\/\/salesgroup.ai\/fr\/customer-service-best-practices\/","url_meta":{"origin":23818,"position":5},"title":"Meilleures pratiques du service client\u00a0: 11 incontournables","author":"Victoria","date":"octobre 6, 2025","format":false,"excerpt":"Les bonnes pratiques du service client sont des lignes directrices attendues d'une \u00e9quipe de service client performante. En mati\u00e8re de service client, une r\u00e8gle d'or prime sur toutes les autres\u00a0: communiquer clairement, avec bienveillance et avec pertinence. Que vous ayez affaire \u00e0 un client m\u00e9content \u00e0 9\u00a0h du matin ou que vous c\u00e9l\u00e9briez une r\u00e9ussite\u2026","rel":"","context":"Dans "Chatbot"","block_context":{"text":"Chatbot","link":"https:\/\/salesgroup.ai\/fr\/category\/chatbot\/"},"img":{"alt_text":"customer service best practices","src":"https:\/\/i0.wp.com\/salesgroup.ai\/wp-content\/uploads\/2025\/10\/customer-service-best-practices.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/salesgroup.ai\/wp-content\/uploads\/2025\/10\/customer-service-best-practices.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/salesgroup.ai\/wp-content\/uploads\/2025\/10\/customer-service-best-practices.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/salesgroup.ai\/wp-content\/uploads\/2025\/10\/customer-service-best-practices.png?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/salesgroup.ai\/wp-content\/uploads\/2025\/10\/customer-service-best-practices.png?resize=1050%2C600&ssl=1 3x"},"classes":[]}],"_links":{"self":[{"href":"https:\/\/salesgroup.ai\/fr\/wp-json\/wp\/v2\/posts\/23818","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/salesgroup.ai\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/salesgroup.ai\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/salesgroup.ai\/fr\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/salesgroup.ai\/fr\/wp-json\/wp\/v2\/comments?post=23818"}],"version-history":[{"count":4,"href":"https:\/\/salesgroup.ai\/fr\/wp-json\/wp\/v2\/posts\/23818\/revisions"}],"predecessor-version":[{"id":31617,"href":"https:\/\/salesgroup.ai\/fr\/wp-json\/wp\/v2\/posts\/23818\/revisions\/31617"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/salesgroup.ai\/fr\/wp-json\/wp\/v2\/media\/23823"}],"wp:attachment":[{"href":"https:\/\/salesgroup.ai\/fr\/wp-json\/wp\/v2\/media?parent=23818"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/salesgroup.ai\/fr\/wp-json\/wp\/v2\/categories?post=23818"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/salesgroup.ai\/fr\/wp-json\/wp\/v2\/tags?post=23818"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}