Frequently asked questions

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General questions:

Salesgroup.ai is a SaaS company that provides AI-powered customer service solutions designed to help businesses boost sales, enhance customer retention, and improve overall customer experience.

Salesgroup.ai offers five core products: AI Chatbot, Live Chat, Push Notifications, Brand Reputation Management, and Conversion Rate Optimization solutions.

Yes, salesgroup.ai is suitable for businesses of all sizes. Our scalable solutions can be customized to fit the needs of small businesses as well as large enterprise

You can get started by visiting our website and signing up for a free trial or contacting our sales team for a personalized demo of our products.

Products:

The AI Chatbot is an automated customer service tool that leverages artificial intelligence to engage with customers in real-time, answer questions, and provide support, enhancing customer satisfaction and reducing response times.

Yes, the AI Chatbot is designed to support multiple languages, making it accessible to a diverse customer base and ensuring effective communication across various regions.

Live Chat allows your team to interact with customers in real-time, providing immediate responses to inquiries. This feature helps resolve customer issues quickly, leading to improved customer satisfaction and retention.

Absolutely! The Live Chat feature can be customized to match your brand’s design and style, ensuring a seamless integration with your website or app.

Push Notifications are messages that can be sent directly to customers' devices, keeping them engaged with your brand. They are effective for promoting sales, alerting customers to new products, or reminding them of abandoned carts.

Yes, salesgroup.ai’s Push Notification feature allows you to segment your audience based on specific criteria, ensuring that your messages reach the right customers at the right time.

 

Brand Reputation Management involves monitoring and managing your brand’s online presence and customer perception. By leveraging this tool, you can address customer feedback, maintain a positive image, and build trust with your audience.

The tool helps you monitor customer reviews, respond to feedback, and track your brand's reputation across various platforms. It provides insights to help you make data-driven decisions that enhance your brand's reputation.

The CRO solution helps identify areas on your website where customer engagement can be improved. By optimizing these areas, you can increase the number of visitors who take desired actions, such as making a purchase or signing up for a newsletter.

Yes, our CRO solution is designed to integrate seamlessly with a range of marketing and analytics tools, providing you with a holistic view of your customer journey and conversion opportunities.

Support & updates:

We provide comprehensive support through various channels, including emails, webinars, detailed guides, and one-on-one consultations. Our team is always available to assist with any issues, whether it's setting up your website, optimizing your chatbot, or addressing technical concerns.

If you encounter any issues, you can easily reach out to us via email or schedule a consultation. We also offer webinars to help walk you through setup processes and other challenges. Our team is committed to helping you resolve any problems quickly.

We offer a range of learning materials, including guides, tutorials, and webinars. These resources are designed to help you understand and maximize the use of our platform, whether you're a beginner or looking for advanced features.

Yes, we offer personalized consultations tailored to your specific needs. Whether you need help with setup, chatbot training, or optimizing your use of our platform, we are here to ensure you receive the support you require.

We are proactive about releasing updates and fixes. As soon as we identify any issues, we work to resolve them and provide updates to ensure our platform runs smoothly. Regular improvements are part of our ongoing commitment to quality.

If you come across a bug, please contact us via email or through our support portal. We will address the issue promptly, and we continuously release updates to ensure minimal disruption.

Yes, we provide training and optimization support for chatbots. Our team can guide you through best practices and advanced techniques to help you maximize the performance and engagement of your chatbot.

Absolutely. Our support continues well after the initial setup. Whether you have questions about optimizing your chatbot, need help with website updates, or encounter new challenges, we’re always here to assist.

We do offer full white labeling, including backend dashboards and a custom domain, and these features are part of our enterprise package.

The ability to have multiple workspaces/dashboards for client logins is available in our enterprise package.